MY mum and I would like to thank Darren, the customer assistance person at Hereford train station for his help, politeness and wonderful character.

My mum travelled by train from Taunton to visit us in Hereford on April 15. We had called the station in advance to arrange assistance and Darren’s help was second to none.

Then, when my mum arrived at the station on April 18 for her return journey, he was there again. He remembered her, organised a well-placed seat on the train and phoned ahead to make sure someone met her at Newport.

DAWN CAWTON Moreton-on-Lugg