A HOME improvement company has won a customer satisfaction award for the eighth year running.

Shane Howells Ltd, based in Ledbury, scooped the award from Network VEKA – a standards and guarantees organisation – at a ceremony held in the Chesford Grange Hotel, Warwick.

This year the win put the company top in the category for the whole country, while in previous years it has won the regional trophy.

Shane Howells, managing director of the company, was presented with the award by snooker legend and Network VEKA brand ambassador Steve Davis on Saturday, May 6.

Mr Howells said: "We’ve always tried our best for every customer. But it’s really rewarding to see that the customers appreciate it and I am very grateful to every one of them for scoring our work so highly."

The awards are based on questionnaire responses from more than 15,000 customers of 140 member companies all around the UK.

The customers are asked to rate members for the quality and efficiency of their work in installing replacement windows, doors and conservatories.