South Hereford garages wins another national award

Charlie Richards (centre) is pictured accepting a “One Business” Award on behalf of South Hereford Garages from (left) Ian Plummer, Volkswagen UK Head of Sales and Stephen Butt, Volkswagen UK Head of Parts & Service.

Charlie Richards (centre) is pictured accepting a “One Business” Award on behalf of South Hereford Garages from (left) Ian Plummer, Volkswagen UK Head of Sales and Stephen Butt, Volkswagen UK Head of Parts & Service.

First published in News

SOUTH Hereford Garages has been named as one of the top Volkswagen retailers in 2014 by winning a “One Business” Award.

The Centurion Way franchise, who were presented with their prestigious award in recognition of their outstanding performance during the previous twelve months, have secured their status as one of the top Volkswagen retailers in the UK finishing 4th out of 207 Volkswagen sites nationwide.

Volkswagen monitors all their retailers to ensure that every area of the business is performing to the manufacturer’s standards and targets.

The “One Business” Awards then recognise the top 25 retailers in the UK for their consistent performance in customer care, quality of service and 100% achievement of all of the manufacturer’s volume related sales objectives.

South Hereford Garages were judged to have demonstrated high levels of professionalism and performance across the entire business as well as a consistent commitment to customer care in every department.

South Hereford Garages continues to invest in state-of-the-art technology and customer facilities. In addition to operating their own apprenticeship programme locally with Riverside Training in Hereford with the objective of having a trainee in all departments at all times, the company also works with Volkswagen UK to provide a qualification level for every employee within the business that involves many training modules with a full assessment at the end which requires a minimum pass level.

Director Charlie Richards told us:"To win Volkswagen's premier retailer award and be one of the top four retailers in the country is a tremendous achievement and we would like to thank all our customers for their loyalty and continued support during 2013.

South Hereford Garages Volkswagen’s latest success follows last month’s presentation of the top award at the Car Dealer Used Car Awards ceremony when they won the coveted Used Car Sales Team of the Year Award.

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