A while ago I noticed that a ‘proof of delivery’ photo placed online for a delivery by DPD showed that the item had been delivered to a neighbour, and thought that the same error would not have been made by Royal Mail.

What are your thoughts?

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Subsequently, I’ve been proven wrong, as a recent Royal Mail tracked delivery made its way through the same neighbour’s door.


While the errors seems to involve non-regular delivery staff and the fact that my neighbour’s house number is not clearly indicated, I wonder whether these errors are based on the time pressures under which delivery workers operate? And as for what intended recipients can do to ensure prevention of such errors being repeated, maybe we should emphasise at time of ordering that deliverers should check house number before shoving the item through the letters flap?