Hereford Medical Group appointment advice for patients

A call-back system is in place which remembers your place in the queue and will call you back automatically once you have reached the front. 

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"Don't worry if you miss the first call back, as a second attempt will be made to call you," said a spokesperson for HMG.

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"This system will save you waiting on the line to speak to a member of the team."

HMG is advising people to continue to submit the secure online form via its website for routine or non-urgent problems and only to call if the request for an appointment is an urgent, on-the-day matter.

This includes a urine infection, chest infection, throat infection, ear infection, new swelling in leg/s, bleeding in pregnancy, fever in children, or or new severe abdominal pain.