BIG improvements have been made at a Hereford nursing home after breaches of regulations were found at a previous inspection.

Broomy Hill Nursing Home has been rated ‘good’ after an unannounced inspection by the Care Quality Commission in April this year.

It had previously been told in 2022 that improvement was required in the 'safe' and 'effective' inspection categories, and that it was 'inadequate' in the well-led category.

But it has now received a 'good' rating for all three of these categories, after two CQC inspectors and a specialist advisor in nursing paid an unannounced visit.

Inspectors said the registered manager and senior staff had made improvements to the way medication and risks were managed, that there were enough staff with appropriate skills, and that learning was taken from incidents and errors.

Residents were supported to maintain good skin health, and staff worked with other health and social care providers to ensure needs were promptly met, while people were supported to have maximum control of their lives and were supported in the least restrictive way, with policies and systems supporting this practice.

Care records were regularly reviewed by senior staff, who were said to be visible in the home, while suggestions for developing care further were welcomed.


Significant improvements had also been made to the premises, with further works planned, the report said.

James Bradford, operations director at Ashberry Healthcare Ltd said: “The home has pushed forward with a comprehensive change management programme, which includes the recruitment of a new home manager and a new clinical lead. We have also recruited a group quality and compliance manager to complete internal audits and governance checks.

"The care delivered to each resident at Broomy Hill remains individualised and person-centred where each resident is encouraged to live a rich and fulfilling life. The recent addition of new activity staff has also ensured the delivery of residents' personal hobbies and interests. The outcome of the latest CQC inspection is a testament to the entire team, their tireless work, professionalism, and dedication. We are rightly very proud of their achievements.”

The dedication and hard work of staff was also praised by clinical lead Anne-Marie Duggan and registered manager Nicky Oldham, who said they were "immensely proud" of all the staff.