A HOMECARE company has been handed a clean bill of health by inspectors after as recent visit.

Inspectors visited Alina Homecare, based in Rotherwas, Hereford, in May, a recently published report reveals.

The domiciliary care agency provides personal care and support to people with learning disabilities, autism, older people, younger people, and people with physical disabilities living in their own homes.

And inspectors rated the service as 'good' in all of the inspection categories of safe, effective, caring, responsive, and well-led.

The report said the service supported people to have maximum possible choice, independence, and control over their lives, with kind, compassionate staff focusing on their strengths and supporting them to achieve their goals.

Staff understood how to protect people from abuse and were appropriately skilled to meet people's needs. Staff supported people consistently, provided care tailored to their needs, and placed their wishes, needs, and rights at the heart of everything they did.


Relatives said they felt safe with staff visiting their homes and providing care, and said the service was well-staffed and prompt.

They also said the care and support provided "exceeded their expectations," the report said, and that people were well-matched with their designated support worker.

Inspectors said staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect, and inclusivity, and the service worked well with other agencies.

When things went wrong, the report said, staff apologised and gave honest information and suitable support, while concerns, incidents, and near misses were raised.

And management was found to be visible, approachable, and took a genuine interest in what people, staff, relatives, and other professionals had to say.