WHY is it that the toilet facilities in Maylord Orchard on both levels are regularly closed to the public at the same time?

While we find this is annoying, we are only inconvenienced on a rare occasion. There must be many people such as parents with small children, the elderly and people coping with disability for whom it must be very annoying. We would assume the cost of these facilities is covered by rates collected from businesses in the centre, so why are they regularly unavailable? We have never experienced this in any other shopping centre.

CHRIS and PETE, Hereford.