John Burnett, Herefordshire Council press officer, said the helpline had eased the strain on county GPs, but said the number of cases was still low.
His comment was echoed by NHS West Midlands, amid reports the virus has reached a summer peak.
The number of regional cases per 100,000 people fell from 213.9 to 200.1 during the last week of July, with 116 people admitted to hospital with the virus in the same period. There were no deaths and 19,000 people have collected anti-virals from a regional collection point. No Herefordshire figures are available.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here