A CITY business is celebrating 10 years since its opening its door, and having over ten per cent of the county's population through its doors.
HearWell, based in Plough Lane, has marked a decade since its creation, with owner Clive Williams reflecting on the company's growth from a start-up venture into a fully equipped audiology centre serving thousands of residents across the county.
Recalling the celebration, he said: “It went really well, we had something in the region of 150 people through the door.
"The support was great.”
Mr Williams established the independent business after a career working for national hearing care providers. He recalled how in the early days, he would constantly check the phone while waiting for enquiries to come in.
Over the years, HearWell has expanded its services and customer base, relocating to larger premises in January 2025.
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The business now operates from what Mr Williams describes as a state-of-the-art audiology centre, offering a wide range of services beyond hearing aids and ear wax removal, including hearing assessments and support for referrals from ENT consultants.
A common theme among customer feedback, he said, is the helpful, friendly and welcoming approach offered by the independent business.
Mr Williams believes independence allows HearWell to provide impartial advice and a more personal service, while still supplying the same quality of hearing devices and offering long-term warranties.
The anniversary event featured special offers for customers and decorations including around 100 balloons, helping to create a celebratory atmosphere. The team later donated the balloons to the children's ward of Hereford County Hospital.
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