A HEREFORD development has been handed a five-star rating by the national Home Builders Federation.

The McCarthy Stone team in Hereford is celebrating this week after being awarded the prestigious five star customer satisfaction rating for its William Grange Retirement Living development on Friars Street as part of an independent survey announced by the Home Builders Federation.

The survey by HBF is conducted annually and interviews over 100,000 homeowners nationwide to determine the customer satisfaction of housebuilders and developers.


To receive a five star rating, more than 90 per cent of customers need to recommend a company to a friend. It is the highest award that can be achieved in the survey, with William Grange receiving a 100 per cent customer satisfaction score from its homeowners, and is the second year running the development has been awarded the accolade.

David Meachem, divisional sales director for McCarthy Stone, said: “We are delighted to have been awarded the full five stars from HBF. It is a true testament to the William Grange team’s commitment and dedication in providing the very best service and products for our homeowners, and it is an honour to be given this prestigious accolade.

“Our homeowners are at the very centre of our developments, and we continually aim to ensure they always receive the highest quality experience throughout their journey with us, in turn delivering real peace of mind. That’s from reservation stage right through to moving in and becoming a welcome addition to our community here at William Grange. We’re immensely proud of our achievement.”

The award recognises McCarthy Stone’s commitment to maintaining consistently high standards of build quality and delivering excellent customer service over the long-term, with particular emphasis on the developer’s commitment to guiding home buyers through the purchasing process, including the provision of post-sales support.

Comprising a selection of retirement living apartments, designed for people aged 60 and over, McCarthy Stone said William Grange provides "everything people in Hereford could want for a relaxing retirement".

William Grange features a communal lounge which is ideal for socialising with friends and new neighbours, beautifully landscaped gardens in which to relax, and a hotel-style guest suite should friends or relatives wish to stay.

An on-site house manager is also on hand to help run the development and provide any help or support for homeowners, should they need it.