The best and worst GP surgeries in Herefordshire as rated by patients

The figures come from the NHS annual GP Patient Survey, which reveals how Herefordshire's surgeries were rated between January and March, before the coronavirus lockdown.

Residents were asked for their opinion on a variety of elements with practices from booking appointments, waiting times, out-of-hours services and the quality of care given.

Weobley and Staunton-on-Wye Medical Practice took the top spot for overall experience, with 99 percent of patients saying their overall experience was good, while Cradley Surgery took second place, with 98 percent, and Kingsland's Mortimer Medical Practice came in at third, with 97 percent.

At the bottom of the table, Hereford Medical Group, which includes Moorfield House Surgery (South Wye Medical Centre & Aylestone Hill Surgery), Greyfriars Surgery, Sarum House Surgery, Quay House Medical Centre (and Credenhill Branch Surgery), King Street Surgery (and Bobblestock Surgery) was in last place with 72 percent.

Herefordshire's average performance for this was 87 percent, above the national average of 82 percent.

Cradley Surgery. Photo: Google Maps

Patients who described their overall experience as good

1. Weobley and Staunton-on-Wye Medical Practice (99%)
2. Cradley Surgery (98%)
3. Mortimer Medical Practice (97%)
4. Fownhope Medical Centre (96%)
5. Alton Street Surgery (95%)
6. The Surgery, Kingstone (94%)
7. Much Birch Surgery (94%)
8. Golden Valley Practice (93%)
9. Ledbury Market Surgery (92%)
10. Wargrave House (91%)
11. The Marches Surgery (90%)
12. Cantilupe and Hampton Dene Surgeries (88%)
13. Nunwell Surgery (88%)
14. Colwall Surgery (86%)
15. Pendeen Surgery (86%)
16. Kington Medical Practice (79%)
17. Westfield Surgery (78%)
18. St Katherine's Surgery (78%)
19. Belmont Medical Centre (78%)
20. Hereford Medical Group (72%)

The Surgery, Kingstone, took the lead in the number of patients who described their experience of making an appointment as good, with 96 percent satisfied, while Weobley and Staunton-on-Wye Medical Practice was not far behind, with 93 percent, followed by Much Birch Surgery at 90 percent.

In contrast, just 41 percent of Hereford Medical Group's patients described their experience of making an appointment as good, while Pendeen Surgery in Ross (62 percent), Leominster's Westfield Surgery (59 percent), Belmont Medical Centre in Hereford (57 percent) and Ledbury's St Katherine's Surgery (55 percent) were also ranked below the national average of 65 percent.

The Surgery, Kingstone. Photo: Google Maps

Patients who described their experience of making an appointment as good

1. The Surgery, Kingstone (96%)
2. Weobley and Staunton-on-Wye Medical Practice (93%)
3. Much Birch Surgery (90%)
4. Fownhope Medical Centre (87%)
5. Alton Street Surgery (86%)
6. Mortimer Medical Practice (86%)
7. Cradley Surgery (83%)
8. Golden Valley Practice (82%)
9. Ledbury Market Surgery (79%)
10. The Marches Surgery (79%)
11. Nunwell Surgery (78%)
12. Cantilupe and Hampton Dene Surgery (77%)
13. Kington Medical Practice (70%)
14. Colwall Surgery (68%)
15. Wargrave House (67%)
16. Pendeen Surgery (62%)
17. Westfield Surgery (59%)
18. Belmont Medical Centre (57%)
19. St Katherine's Surgery (55%)
20. Hereford Medical Group (41%)

Weobley and Staunton-on-Wye Surgery also took joint second in the rankings for the shortest waiting room waits, matching Cradley Surgery's 89 percent of patients waiting 15 minutes or less after their appointment time to be seen.

The two surgeries were just behind The Surgery, Kingstone's 91 percent, with a total of 15 surgeries matching or beating the national average.

Hereford's Wargrave House was at the bottom of the table, with 64 percent seen within 15 minutes, while Ledbury Market Surgery (69 percent), Bromyard's Nunwell Surgery (67 percent), and Belmont Medical Centre (64 percent) also scored below the national average of 70 percent.

Patients who waited 15 minutes or less to be seen

1. The Surgery, Kingstone (91%)
2. Weobley and Staunton-on-Wye Medical Practice (89%)
3. Cradley Surgery (89%)
4. The Marches Surgery (88%)
5. Alton Street Surgery (85%)
6. The Mortimer Medical Practice (84%)
7. Fownhope Medical Centre (79%)
8. St Katherine's Surgery (77%)
9. Cantilupe and Hampton Dene Surgery (75%)
10. Golden Valley Practice (74%)
11. Westfield Surgery (74%)
12. Hereford Medical Group (72%)
13. Much Birch Surgery (72%)
14. Pendeen Surgery (71%)
15. Colwall Surgery (70%)
16. Ledbury Market Surgery (69%)
17. Nunwell Surgery (67%)
18. Kington Medical Practice (66%)
19. Belmont Medical Centre (64%)
20. Wargrave House (64%)

Three surgeries tied for the top spot with the percentage of patients who felt their needs had been met at their last appointment, with Weobley and Staunton-on-Wye Medical Practice, Kington Medical Practice, and Cradley Surgery all scoring 100 percent.

They were closely followed by Golden Valley Practice and Pendeen Surgery at 99 percent.

The only surgery below the national average of 94 percent for the measure was Wargrave House in Hereford, with 93 percent of patients saying their needs had been met.

Patients who felt their needs were met at their last appointment

1. Weobley and Staunton-on-Wye Medical Practice (100%)
2. Kington Medical Practice (100%)
3. Cradley Surgery (100%)
4. Golden Valley Practice (99%)
5. Pendeen Surgery (99%)
6. Cantilupe and Hampton Dene Surgery (98%)
7. The Surgery, Kingstone (98%)
8. Much Birch Surgery (98%)
9. St Katherine's Surgery (98%)
10. The Marches Surgery (98%)
11. Colwall Surgery (98%)
12. Nunwell Surgery (97%)
13. The Mortimer Medical Practice (97%)
14. Belmont Medical Centre (96%)
15. Hereford Medical Group (96%)
16. Ledbury Market Surgery (96%)
17. Alton Street Surgery (95%)
18. Fownhope Medical Centre (95%)
19. Westfield Surgery (94%)
20. Wargrave House (93%)

Across Herefordshire and Worcestershire Clinical Commissioning Group, 87 percent of patients said their overall experience was good, while 96 percent said their needs had been met at their last appointment.

The majority, at 70 percent, saw a healthcare professional within 15 minutes of their appointment time, and 71 percent said their experience of making an appointment was good.