HEALTHWATCH Herefordshire have launched a new kiosk to help promote feedback on the new Hereford Medical Group.

The touch screen kiosk has been placed in the Moorfield Surgery to help more people have their say about health and social care services.

The kiosk provides a chance to give feedback about experiences at the surgery that HMG can then take on board. The interactive technology has been created to enable a simple process that will hopefully encourage more patients and carers to share their views on their practice.

Since HMG's launch, which saw five practices - Moorfield House Surgery, Quay House Medical Centre, Greyfriars Surgery, Sarum House Surgery, King Street & Bobblestock - merge, there have been difficulties with busy phone lines and the appointment booking process.

Healthwatch say HMG are keen to work with them and the public to help receive suggestions about the service.

Healthwatch will check all reviews submitted on the kiosk before allowing them to appear on their website. As with submitting a review on the feedback centre, users have the option of publishing their review anonymously.

“We are pleased to be working alongside Hereford Medical Group with the feedback centre and kiosk initiative," said Christine Price, chief officer of Healthwatch Herefordshire. "This will be a great opportunity to gather and listen to feedback from the public.

"We need the public to use the feedback centre as a valuable way to ensure patient experiences shape our public services.”

Healthwatch will work with the Hereford Medical Group to share the feedback received to aim to make improvements to services or share reports of positive comments with staff.

Healthwatch Herefordshire is looking at other locations to place a feedback centre kiosk as they feel this is a great way to work with local people to be able to continue improving health and social care services in the county.

You can also share your experience of any local health and social care service you have used recently by visiting www.healthwatchherefordshire.co.uk.

If you want to share any health or social care experiences, contact Healthwatch by telephone 01432 277044 or email info@healthwatchherefordshire.co.uk