Samuel Windsor shoes wins top Feefo award for customer service

Samuel Windsor is an online menswear brand specialising in premium handmade leather footwear and has won the Feefo Gold Trusted Service Award.

The company, with offices in High Town, described it as an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

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Feefo presented Gold Trusted Service Awards to businesses that collected at least 50 reviews in 2022 with a Feefo service rating of between 4.5 and 5.

Samuel Windsor's marketing director Ed Bullock said the firm scored a remarkable 4.8 out of five for both product rating and customer experience.

He said: "We're delighted to receive the Gold Trusted Service Award from Feefo. Keeping our customers happy is our priority. So the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service.

"The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike.

"As we enter 2023, we will continue to listen, understand and deliver what our customers want."

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Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

Mr Bullock added: "With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3 per cent in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service."

Congratulating Samuel Windsor on winning this year's award, Tony Wheble, chief executive at Feefo, said: "This year has been a difficult one for so many businesses, so I'm delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction."