EVERY coin has two sides so let’s apply this principle to the recent NHS survey of medical practices in Hereford (Revealed: Best and worst GP surgeries, August 22).
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Which medical practice is easiest to get through to on the phone? Fownhope Medical Centre. Bravo! Which practice has the least helpful receptionists? The Hereford Medical group. Shame!
But let’s change the focus of the survey and rank the patients rather than the practices.
What are your thoughts?
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Which practice has the most tolerant and understanding patients when it comes to contacting the practice by phone? Fownhope Medical Centre. Bravo!
Which practice has the least tolerant and most demanding patients when it comes to assessing the helpfulness of the receptionists? The Hereford Medical Group. Shame!
Mark Twain said there are three kinds of lies; lies, damned lies and statistics.
I can see what he means.
HUW DAVIES
Kingsland
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