A HEREFORDSHIRE care home has been rated as 'good' across the board in its latest Care Quality Commission inspection.

Inspectors made the unannounced visit to Leominster's Buckfield House, in Barons Cross Road, on March 7.

The home was found to be 'good' in all five categories tested, with inspectors finding it is safe, effective, caring, responsive, and well-led.

It was the first inspection carried out under the home's new ownership, the report said.

Residents were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse, working well with other agencies to do so, the CQC said.

Records were clear and accurate and needs assessed, with well-trained staff doing their best to meet them.


Staff were kind, compassionate, positive, and respectful the report found, and supported people to express their views using their preferred method of communication, understanding when residents were trying to tell them something.

Residents were supported to make their own choices, and to seek independent advocacy.

Complaints and concerns were found to be taken seriously, investigated, and learning shared with the whole team and wider service.

Relatives and staff spoke positively about the registered manager and said they often worked alongside them to provide care, with one relative describing the manager as "brilliant".

Staff and managers were clear about their roles, while governance processes were effective, the inspector found.