I have the misfortune to need a long list of items each month on my NHS prescription.
For the last few years I have just ticked the items on the last prescription copy and left it at the reception desk at my surgery, requesting pick-up at the next-door pharmacy.
Not anymore.
Surgery is closed for visitors and there is no letter-box.
Do it online, everyone says, so I registered with Patient Access and received confirmation.
However, to order prescriptions online I need a doctor's letter of authorisation and should get this from my surgery.
The practice now diverts all calls to their local call-centre, and this afternoon I was number 44 in line.
Their website has a form for requests for doctor’s letters, which I duly completed and submitted.
Within hours I received a text message that said I needed to see my doctor face to face, but they regretted this was not currently available.
David Stevens
Breinton
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