OVER the years the team at Alton Street GP surgery in Ross-on-Wye have been there to help Ann Morgan through three life-threatening family crises.

For the thirty years she has been a patient there she has been impressed with their professionalism, ability to build a relationship and willingness to go that extra mile

And that certainly came to a head during the coronavirus crisis as people and doctors had to come to terms with managing the risks of spreading the virus.

Ann was impressed with the ‘highly competent’ reception staff providing clear and up to date information for patients.

But just how far staff will go to help their patients became clear when two health care assistants treated Ann in the car park because she was shielding and concerned about going inside.

Ann describes the surgery as having a focus on detail, strategic thinking – especially at a time of crisis – adaptable and imaginative.

So imaginative that one of the doctors set up a poetry group for patients with anxiety issues.

The practice has eight GPs, one nurse practitioner, four nurses and two assistant practitioners, and serves 10,700 patients in Ross and surrounding areas.

For all its work Ann has nominated it for GP Practice of the Year in the Hereford Times Health and Social Care Awards, which highlight best practice and recognize the professionalism and dedication of managers and staff in the sector.

Entries are open until August 21 if you know an individual or team who you think deserve recognition.

It’s quick and easy to nominate someone, just go www.herefordtimes.com/awards/healthandsocialcare and fill in a form.

The categories are: Health Care Team; Care Hero; Care Home Worker; Domiciliary Home Worker; Good Nurse; Care Trainer; Child and Adolescent Health; Dementia Carer; Palliative/End of Life; Mental Health; Health Care Employer; GP Practice of the Year