THE daughter of one former resident of Coldwells House, Hereford, was so impressed with the care given to her late mother by the team there that she is nominating them for a third time this year.

Faith Ford, whose mother died in December last year, says: "The Coldwells Team are exceptional in their dedication to providing the highest standard of care for all their residents.

The whole team under manager Sharon Childs, including kitchen, laundry, hairdressing, gardeners and caretakers, entertainments and activity providers, in addition to those providing personal care, work together with residents and their families to get to know all about the lives of residents in order to provide high quality client focused care.

"Speaking personally, I can testify to the wonderful impact Coldwells team have in the lives of its residents.

"Our mother who had Alzheimer's disease lived there for more than five years before her death in December 2019, and our family was very happy with every aspect of the home.

"Coldwells really is a lovely home, very clean and attractive, with individual residents' rooms, dining and living rooms and areas, and well kept communal areas.

"There is a lovely in-house coffee shop for use by residents and their families.

"The grounds are also beautifully kept with landscaped outside areas for residents' use.

"The standard of food is exceptional with choice at all meals, and the activities officers work hard to provide a varied and interesting programme of events.

"Even in her last months at Coldwells our mother participated in the home's choir.

"Only a week before her death the home arranged for us to have a special Christmas tea with her as she was not well enough to join in the other activities that were outside the home.

"Until the summer she was still enabled to go out on visits to her favourite places like the cathedral.

"I wish to stress how wonderful the team was when our mother's health suddenly declined in December and how sensitively they provided exceptional end of life care for our mother, enabling us to be with her until the end of her life.

"Their kindness, compassion and loving care to our mother and to us made this experience so much better for myself, my sister and my two daughters who were all with her at the end.

"The outcomes that Coldwells has achieved in working as a team are really quite amazing!

"They provided consistently high, day by day care to our mother so that her final years were happy ones and the whole family had peace of mind knowing how well cared for she was.

"Thank you to Sharon and all the whole team from all our family. Coldwells deserves the outstanding grade it received when inspected."

  • Visit for full details of the awards. We welcome nominations from the general public, business and private organisations and of course health and social care professionals who make a difference to so many lives.