Sodexo Healthcare

Hereford Times: Sodexo Healthcare

Hereford Times: Sodexo Healthcare

Hereford Times: Sodexo Healthcare

Hereford Times: Sodexo Healthcare

Hereford Times: Hereford Times Health & Social Care Awards 2019 Logo

Sodexo employs around 36,000 people in the UK & Ireland, and delivers services that improve the quality of life to clients at some 2,100 locations in the corporate, healthcare, education, leisure, justice and defence sectors. The services Sodexo delivers are wide ranging from catering, cleaning, reception to asset management, security, laboratory and grounds maintenance services, enabling clients to focus on their core business.

As a corporate citizen with a history of over 50 years, Sodexo has a responsibility for conducting a business that has a positive impact on the world, drives progress and respects the resources on which our future depends.

As the world’s 19th largest employer, we are responsible for our people’s wellbeing as well as contributing to the development of the communities where they live and work.

Sodexo Healthcare partners with NHS & private clients to improve the quality of life for patients, their families, the community and employees.

We design, deliver and manage a range of consistent, high quality, comprehensive solutions that help them to focus on delivering excellent patient care.

With a rigorous focus on operational best practice, regulatory compliance and the management of a safe environment, Sodexo Healthcare improves the efficiency of its clients’ processes and protects their reputation.

The multiple interaction points our team has with patients and their families are well placed to help to improve the patient experience.

CARES (Compassion, Accountability, Respect, Enthusiasm, Service) is our bespoke behavioural training programme that brings structure and process to the art of being good at what we do. It takes the core principles of caring through everyday actions and turns them into recognisable tools and programs, which are used to train and develop every member of our team in the practise of going above and beyond. The CARES behaviours and training ensures that we take a patient-centred approach to all that we do.

More than a training programme, CARES empowers and develops people in their role, but it’s intent and impact is much greater than this. The skills the programme nurtures are transferable soft skills that deliver a greater social value.

In Hereford, Sodexo Healthcare provides patient catering services at Nuffield Health Hereford Hospital and all non-clinical support services, together with a complete estates management service, to Wye Valley NHS Trust as part of a PFI agreement.