WHAT does NHS stand for apart from excellence? In my opinion, following a recent visit with my 101-year-old mum, who required a super service, it stands for No Hassle Service.

This process started with her doctor from Hereford’s Cantilupe Surgery, and in view of my mother’s problem, when we got the County Hospital she was fast-tracked.

At each stage, there wasn’t one weak link in a very long chain – the surgeon, his secretary, the X-ray receptionist, even the lady helping with the wheelchairs.

Respect to the jewel in our town and no doubt throughout Britain.

RON PRITCHARD Kenchester