Poor network coverage leaves customers "frustrated"

Poor network coverage left some EE customers waiting hours to receive text messages.

Poor network coverage left some EE customers waiting hours to receive text messages.

First published in News

MANY EE mobile customers struggled with poor coverage last week - with parts of the Golden Valley particularly badly hit.

For Nick Cooper-Tomkins, who lives in Ewyas Harold, it was something that he has had to get used to after experiencing problems since last June.

"Three weeks ago, my signal went again, so I drove to Rowlestone and sat by the transmitter," he said.

EE, formally Everything Everywhere, is a mobile network that was formed as a result of Orange and T-Mobile merging.

But, it was not just the rural parts of the county that the network experienced problems.

Ann Simpson, from Whitecross, Hereford, said that it took hours for some texts to be received.

"My husband and I and have having problems with EE for three weeks," she said.

In a statement, EE said that it was aware of network problems in the county last week, which have now been resolved.

Comments (5)

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5:16pm Wed 19 Mar 14

ladyofacertainage says...

It is no better this week. today I got a text from EE split into 2 texts and received one and a half hours apart!!
It is no better this week. today I got a text from EE split into 2 texts and received one and a half hours apart!! ladyofacertainage
  • Score: 1

5:27pm Wed 19 Mar 14

The Russian 1 says...

We rely on the Rowlestone transmitter for our mobile broadband signal, we can't even get decent dial up on our land line. T-Mobile is the only signal we can get and although not reliable, it is usually faster than the carrier pigeon unless it's raining, snowing or foggy, so thats 50% of the year.
My wife and I took it in turns to go through the proceedures with the "lady" from t-mobile customer services, who, despite us telling them we know when the mast is at fault and not our equipment, still took 45 mins of her going through the script to verify that.
I'm beginning to think these people have a competition between themselves to see what they can get the customer to do. At least this time we didn't have to take our shoes and socks off and hold the wi-fi dongle against the fridge!!
We passed all the tests and after sharing the head banging, got through to an engineer. Hooray, someone who could do something positive!!
He checked their equipment and came to the conclusion that the Rowlestone transmitter was at fault and would be repaired sometime in the next week! Thankfully it was repaired on Tues morning.
We've been with t-mobile for several years now as we have no choice. Things are the same now as 6 years ago. All this talk of superfast broadband and rural areas having access to the net is not going to happen here and T-Mobile have no plans to upgrade Rowlestones transmitter.
We have travelled to remote third world areas, they have better coverage than us!
We rely on the Rowlestone transmitter for our mobile broadband signal, we can't even get decent dial up on our land line. T-Mobile is the only signal we can get and although not reliable, it is usually faster than the carrier pigeon unless it's raining, snowing or foggy, so thats 50% of the year. My wife and I took it in turns to go through the proceedures with the "lady" from t-mobile customer services, who, despite us telling them we know when the mast is at fault and not our equipment, still took 45 mins of her going through the script to verify that. I'm beginning to think these people have a competition between themselves to see what they can get the customer to do. At least this time we didn't have to take our shoes and socks off and hold the wi-fi dongle against the fridge!! We passed all the tests and after sharing the head banging, got through to an engineer. Hooray, someone who could do something positive!! He checked their equipment and came to the conclusion that the Rowlestone transmitter was at fault and would be repaired sometime in the next week! Thankfully it was repaired on Tues morning. We've been with t-mobile for several years now as we have no choice. Things are the same now as 6 years ago. All this talk of superfast broadband and rural areas having access to the net is not going to happen here and T-Mobile have no plans to upgrade Rowlestones transmitter. We have travelled to remote third world areas, they have better coverage than us! The Russian 1
  • Score: 0

11:05am Thu 20 Mar 14

mizza21 says...

EE are rubbish for Mobile services.
I use EE for Landline and fixed ADSL internet, but I use Vodafone for Mobile because they are reliable.
Im up by Locks garage btw so I don't know if I'd be on the same transmitter as you..
EE are rubbish for Mobile services. I use EE for Landline and fixed ADSL internet, but I use Vodafone for Mobile because they are reliable. Im up by Locks garage btw so I don't know if I'd be on the same transmitter as you.. mizza21
  • Score: 1

8:11pm Thu 20 Mar 14

RogerLFC says...

Herefordshire is never going to be a priority for the Networks ...
Herefordshire is never going to be a priority for the Networks ... RogerLFC
  • Score: 0

9:39pm Thu 20 Mar 14

over the top says...

no better tonight
no better tonight over the top
  • Score: 0

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